Frequently Asked Questions

Need Help? We've got you covered!

How do I place an order?

Simply choose your school and then pay your reservation deposit. This guarantees your spot in our limited roster! The final invoice will be agreed upon in person on pickup day, giving you the flexibility to add items to your storage selection if needed.

Do I have to purchase my own moving supplies?

Nope! Once you have scheduled your move, we provide storage bins delivered to your door before final exam week.

What size are the bins?

We use durable 25"x15"x14" storage bins, providing a sustainable alternative to traditional storage. Unlike our competitors, we eliminate the waste of disposable cardboard each year.

What if I am moving to an off-campus apartment?

If you choose to store with us over summer break and are moving off-campus, DormVault is here to serve you. We charge a $49 off-campus fee if you live within a mile of campus. If you live within 3 miles of campus, we charge a $99 long-distance fee . Please reach out lo our support team if you live greater than 3 miles.

Do you provide boxes to store TVs in?

Yes, we do! Just tell us what size your TV is and we will get it protected all summer!

Do you ship my stored items?

Not yet, but keep an eye for this feature in the following year as we are looking to be able to offer this service to our customers.

Do you offer refunds?

Our reservation deposits are non-refundable, but you do not have to pay your invoice until we are collecting your items in person. This allows you to add or remove any items up until the day of collection.

Can I give you miscellaneous loose items on move out day?

Yes, we will take them, but it might be more cost-effective if you were to bundle them into one of our storage bins.

Does DormVault insure my items?

Yes! We insure your items up to $100 per stored item. Storage bins are our safest option to store your things in, which can protect your items much better than cardboard. Insurance on our bins is valued at $100 for the bin, no matter the number of items inside it.

Can I leave my clothes in my dresser?

We do require the dresser to be empty to increase the quality of your move.